Policies & Legal Information

This policy describes what DIY KIT FZE LLC collects when you use diykit.ae, why we collect it, who it is shared with, and what you can ask us to do about it. It describes what the website actually does rather than a general statement of intent.

1. Information you give us

• Order and account information — name, email address, telephone number, delivery address and emirate, and the contents and history of your orders.
• Business and institutional details — company or university name, contact person, trade licence or TRN and purchase-order references, where you buy on account or ask for a quotation.
• Correspondence — messages you send us by email, the contact form, WhatsApp, or the on-site assistant, together with our replies.
• Returns and support — the reason for a return, and any photographs or fault descriptions you provide.
• Newsletter sign-ups — if you join our mailing list we store the email address you gave, so we can send new-stock alerts and offers and so we can stop when you unsubscribe.

Payment card details are entered on the payment provider's own page and are never received or stored by this website.

2. Information collected automatically

When you browse the site, whether or not you buy anything, our own server records:

• the pages, products, categories and kits you view, and when;
• the words you type into the site search, and how many results came back;
• cart and checkout activity — items added, reaching checkout, submitting an order, and whether the order succeeded or the reason it did not;
• a visitor token, a random identifier stored in your browser so that several page views can be recognised as one visit;
• your IP address in hashed form. Our analytics records store a one-way hash rather than the address itself, so the address is not kept in readable form in that table. We should be straightforward about the limits of this: the hash is still a stable identifier derived from your connection, and standard web-server access logs kept by our hosting provider may hold raw IP addresses for a short period for security and fault diagnosis;
• your browser's user-agent string, the page or site you arrived from, and any campaign tags in the link you followed (utm_source, utm_medium, utm_campaign, gclid, fbclid);
• an approximate country, region and city, derived from network-level information supplied to our server. This is city-level at best and is not a precise location.

Traffic we identify as automated — search-engine crawlers, bots and monitoring tools — and visits made by our own staff are excluded from these records.

2a. The on-site assistant

This site offers a chat assistant. You do not have to use it, and you do not need an account to browse or buy without it. If you do use it, please understand what happens:

• What you type, and the assistant's replies, are stored on our systems so the conversation has context and so we can review answers for accuracy.
• Many questions are answered from our own stored knowledge base, our product data or your own order records, without contacting anyone outside DIY KIT. Where the assistant cannot answer that way, your message is sent to a third-party AI provider — at present OpenAI — whose service is operated outside the United Arab Emirates, and is processed there to generate the reply. You will not be told which of the two happened for a given message, so please assume any message you send may be processed by that provider. If we change provider we will update this page.
• Where you are signed in, the assistant may look up your own orders to answer questions about them.

Please do not type card numbers, passwords or identity-document numbers into the chat. We never ask for them there, and the assistant has no need of them.

3. Why we use it

• To fulfil your order — taking payment, arranging delivery, issuing invoices, and handling returns, refunds and warranty claims.
• To support you — answering questions, and keeping a record of what was agreed.
• To prevent fraud and abuse — checking suspicious orders and limiting repeated automated attempts.
• To run and improve the shop — understanding which products are viewed, what customers search for and cannot find, and where people abandon the checkout, so we can stock the right parts and fix what is broken.
• To meet legal and accounting obligations — retaining records we are required to keep.

We do not use your data to make automated decisions that produce legal or similarly significant effects about you, and we do not build profiles to predict your behaviour beyond the aggregate reporting described above.

4. Who we share it with

We do not sell personal data. We share only what a provider needs in order to do its job:

• Payment providers — to take and verify payment, and to process refunds.
• Delivery companies — your name, address and telephone number, so the parcel can reach you.
• Google — Google Analytics for website measurement, and Google Merchant Center and Search Console for product listings and search performance. See the Cookies & Tracking section below.
• OpenAI — processes the messages you send to the on-site assistant in order to generate its replies, as described above.
• Marketplaces — where you buy through Amazon.ae or Noon rather than this website, that marketplace's own privacy policy governs the order data it holds.
• Professional advisers and authorities — where we are required to disclose information by law, or to establish or defend a legal claim.

5. Where your data is processed

Our website and order records are hosted on servers operated for us under contract. Some of the providers above — in particular Google, our payment provider, and the AI provider behind the on-site assistant — process data outside the United Arab Emirates, including in the United States and the European Union. Where that happens we rely on the provider's own contractual data-protection commitments.

6. How long we keep it

• Orders, invoices and accounting records — for as long as UAE commercial and tax law requires us to retain them.
• Account details — while your account is open, and for a reasonable period afterwards to handle warranty or return claims.
• Website analytics records — up to 24 months, after which they are deleted or reduced to aggregate counts that identify no individual.
• Support correspondence — up to 24 months, unless it relates to an order or claim we must keep for longer.

7. Your choices and your rights

You may ask us to:

• confirm what personal data we hold about you, and give you a copy;
• correct information that is wrong or out of date;
• delete data we no longer need to keep — noting that invoices and accounting records cannot be deleted while the law requires us to retain them;
• stop sending you marketing email, which you can also do from the unsubscribe link in any such message;
• stop using your browsing data for analytics — see Cookies & Tracking below.

To make any of these requests, write to contactus@diykit.ae from the email address on the account, so that we can be sure the request is yours. We will respond within 30 days. If you are not satisfied with our answer, you may raise the matter with the competent data protection authority in the United Arab Emirates.

8. Security

The site is served over an encrypted connection. Access to order and customer records is restricted to staff who need it, card details never reach our systems, and stored IP addresses are hashed rather than kept in readable form. No system can be guaranteed completely secure; if a breach affects your personal data we will act on it and notify you and the relevant authority where we are required to.

9. Children

This shop sells electronic components and kits to hobbyists, schools and universities. It is not directed at children, and accounts are intended for adults. Where products are bought for classroom use, the order relationship is with the school or institution and its staff, not with a pupil.

10. Changes to this policy

If we change how we use personal data we will update this page and the "last updated" date shown at the top. Material changes will be highlighted on the site.

We use cookies and similar browser storage for three separate purposes. They are not all the same, and we describe each one honestly below.

Strictly necessary

These make the shop work and cannot be switched off: keeping you signed in, remembering the contents of your cart between pages, and protecting forms against cross-site request forgery. Without them you could not place an order.

Alongside cookies the site also uses your browser's local storage to remember small preferences and recently viewed items, and registers a service worker so pages load faster on repeat visits. Both stay on your device, are not sent to us as a profile, and are cleared when you clear site data in your browser.

Measurement and analytics

These tell us how the shop is used: pages and products viewed, what you searched for, cart and checkout steps, and the approximate region you are browsing from. They never record your name, your email address or your payment details. There are two separate things here and we treat them differently.

Our own measurement stays on our server. It uses the visitor token and hashed IP address described in the Privacy Policy, is used only in aggregate to decide what to stock and what to fix, and is never shared with anyone else. It runs by default when you arrive, and stops completely the moment you choose “Only essential” — on our server, not only in your browser. No further page views, searches or checkout steps are recorded for you.

Google Analytics 4 is a separate, third-party service. Data goes to Google, is processed outside the UAE, and is subject to Google's own terms as well as ours. It is not loaded at all unless you press “Accept”.

When you first visit, a bar at the bottom of the page asks which you want. You can change your answer at any time using Cookie preferences in the footer of every page. You can also block or delete cookies for this site in your browser settings, or use private-browsing mode.

Advertising

Advertising storage and personalisation are switched off by default on this site. We do not set advertising or ad-personalisation cookies through Google. Where you reach us by clicking an advertisement or a tagged link, the campaign reference in that link is recorded with your visit so we can tell which campaigns bring customers; this is used in aggregate to judge advertising spend, and is not used to target advertisements at you personally.

Third-party pages

Payment is completed on the payment provider's own page, and some links take you to Amazon.ae, Noon, WhatsApp or Google. Once you are on another company's page, that company's cookies and privacy policy apply, not ours.

• By using this website and placing orders, you agree to these policies and applicable local laws/regulations.
• Product listings, specifications, and availability may be updated without prior notice.
• Orders can be rejected/cancelled for fraud risk, payment failure, stock mismatch, pricing errors, or compliance reasons — always with a full refund of anything you paid, as set out in the Cancellation Policy below.
• Backorder-enabled products may have longer lead times as shown on product/checkout pages.
• Customers are responsible for providing correct shipping/contact details.
• Commercial resale, export, and restricted-use compliance remains the buyer's responsibility where applicable.
• When an order becomes a contract: your order is an offer to buy. No contract of sale exists until we have accepted the order and received payment in full.
• Component substitution: kits are assembled from individually sourced components. We may substitute any component with one of equivalent or superior specification and function without prior notice. Photographs are illustrative — colours, brands, board revisions, module markings and packaging may differ from those shown, and accessories not listed in the stated contents are not included.
• Availability shown on the site is our current expectation, not a reservation of stock. An indication that the parts for a kit are available does not guarantee a quantity: components are shared across kits and across our other sales channels.
• A kit request, custom kit enquiry or quotation request is an enquiry, not an order. No stock is reserved and nothing is charged. Components, price, availability and dispatch time are confirmed with you in writing before any payment is requested, and any parts list shown before that confirmation is a proposal subject to change. Quotations are valid for the period stated on the quotation and remain subject to component availability at the time you accept. Custom and built-to-order kits are assembled only after payment is received in full.
• Changes to these policies: we may amend these policies, our prices and our published delivery charges at any time. The version published on this site when you place your order is the version that applies to that order.

• Everything sold here — kits, modules, boards and loose components — is supplied as an electronic component for education, prototyping, hobby and experimental use. These are not finished consumer appliances. They are not certified, calibrated or approved for medical diagnosis or treatment, life support, safety-critical systems, automotive, aviation or marine systems, industrial control, or any application in which failure could result in injury, death or damage to property.
• Sensor kits described as biomedical, health, bio-signal, ECG, heart rate, pulse, blood oxygen or body temperature are teaching and experimentation devices only. They are not medical devices, they produce no clinically valid measurement, and they must never be used to diagnose, monitor or treat any person, or to make any health decision. They must not be connected to mains power, and must not be connected to any person in a way that could allow current to pass through the body.
• You are responsible for deciding whether a product suits your application, for the safety of whatever you build with it, and for compliance with the laws, standards, licences and approvals that apply to you.
• Handling: products may contain small parts, sharp leads, batteries and static-sensitive semiconductors, and assembly may involve soldering, heat and fumes. Customers are responsible for their own safety, for working in a ventilated space, for anti-static handling, and for adequate supervision of minors.
• We accept no responsibility for damage or injury caused by incorrect assembly, incorrect wiring, over-voltage, reverse polarity, short circuit, modification, firmware flashing, an unsuitable power supply, or use outside the stated specification.

• Shipping fee: AED 20.00.
• Free delivery on orders of AED 100.00 or more (merchandise subtotal, before any coupon).
• The delivery charge is a published flat rate, not a quotation of what carriage actually costs us. We reserve the right to revise it at any time and without prior notice, in line with prevailing courier tariffs, fuel and peak-season surcharges, and other market conditions. The rate shown at checkout when you place your order is the rate that applies to that order — a later change never affects an order already placed and paid for. Promotional rates and free-delivery offers may be varied or withdrawn at any time.
• Oversized, multi-parcel and remote deliveries: the flat rate covers standard delivery of a normally sized order to a single address. Where an order is exceptionally large, heavy or bulky, needs more than one parcel, or goes to a remote or restricted location our courier surcharges, we may contact you before dispatch with the additional charge. You can accept it, amend the order, or cancel for a full refund of what you have paid. We will not dispatch at a higher charge without your agreement, and we never charge the difference automatically.
• Remote area delivery: some addresses are a long way from our courier's network, and cost noticeably more to reach. Orders going to those areas carry an extra AED 22.00. It is shown on the order summary at checkout, before you pay — never added afterwards. Free delivery does not apply to these areas.
• Which areas count as remote? (23)

  Al Ain · Al Dhafra · Al Madam · Al Wagan · Dalma · Delma · Dhaid · Dibba · Ghayathi · Habshan · Hatta · Kalba · Khor Fakkan · Liwa · Madinat Zayed · Masafi · Mirfa · Mleiha · Remah · Ruwais · Sila · Sweihan · Tarif

  Matched against the delivery address you enter at checkout. If you are not sure whether yours is included, add it at checkout and the summary will tell you before you pay.
• Dispatch days and cut-off: in-stock items ordered before 3pm GST on a dispatch day (Mon – Fri) are dispatched the same day. Orders placed after the cut-off, or on Saturday or Sunday or a public holiday, are dispatched on the next dispatch day. The exact dispatch day for your order is shown at checkout before you pay.
• Delivery windows are estimates and may vary by destination, customs checks, and courier constraints. Dispatch and delivery times are working-day estimates and are not guaranteed: we are not liable for delays caused by the courier, customs, weather, public holidays, or an incorrect or incomplete address supplied by you.
• Backorder items ship according to lead times shown during purchase.
• Split shipments: when some items are in stock and others are on backorder, you choose at checkout whether to wait and receive everything together, or have the in-stock items sent straight away with the rest to follow. Sending them separately means a second delivery, and the charge for it is shown next to the option before you choose. Orders that have reached the free delivery threshold pay nothing extra either way.

• Return window: you can request a return up to 7 day(s) from the delivery date. Request it from your order page — select the items, pick a reason, and submit.
• Free returns (our fault): if an item is defective, dead on arrival, damaged during shipping, missing parts, or the wrong item was sent, the return courier is fully on us. You get a replacement or a full refund (including what you paid for delivery), based on availability.
• Change-of-mind returns: for working items returned by choice (changed mind, ordered the wrong item, no longer needed), a return courier fee of AED 20.00 — equal to our standard shipping fee — is deducted from your refund. The original delivery charge is not refunded.
• Every return is inspected. Approving your request means we arrange collection; the refund itself is confirmed after the item arrives back and is checked. This normally takes a few working days after pickup.
• If an item claimed as defective tests as fully working ("no fault found"), the return is treated as a change-of-mind return: the AED 20.00 courier fee is deducted, and a restocking deduction may apply — or the return may be declined and the item sent back to you. Please pick the reason honestly; it never costs you anything extra to do so.
• Condition matters: items should come back in original condition with packaging and accessories. Opened, misused, or incorrectly wired electronics may be refused or receive a reduced (partial) refund unless the fault is a genuine manufacturing defect.
• Restocking / handling deductions apply only to non-defective returns and depend on condition and packaging — they are shown to you in the refund breakdown, never silently applied.
• Change-of-mind limit: a change-of-mind request is only possible while the remaining refundable amount on the order is at least AED 20.00 (otherwise the courier fee would exceed your refund). Defect claims are never blocked by this limit.
• Refund timing: refunds go back to your original payment method; processing time depends on the payment gateway/bank (card refunds typically take several working days to appear).
• Full transparency: your refund always comes with an itemized breakdown — amount refunded, and any courier fee or deduction applied, with the reason stated. Track everything from your order page.

• Cancel any time before dispatch, free of charge. Until your order is handed to the courier you can cancel it yourself from your order page (My Account → Orders → open the order → Cancel). You can cancel the whole order or only some items or quantities. No reason is required and no cancellation fee applies.
• What you get back: the full price you paid for the cancelled items, VAT included. When the whole order is cancelled, the delivery charge is refunded as well. We never deduct payment-gateway, restocking, handling or packing charges from a pre-dispatch cancellation.
• How and when you are refunded: always to the original payment method. Card payments are refunded automatically the moment you cancel; your bank or card issuer typically shows the credit within 5–10 working days. If the automatic refund cannot be completed for a technical reason, we process it manually within 5 working days and keep you informed. Pay-on-delivery orders are not charged before dispatch, so there is nothing to refund; if you paid by bank transfer, we refund by bank transfer within 5 working days of receiving your account details.
• Your record: every cancellation produces a credit note (a tax credit note where VAT applied) that is emailed to you with the refund amount and reference, and your order page shows the cancellation and refund status. Nothing needs to be returned — cancelled items never left us.
• Made-to-order items (marked “made to order” / “non-returnable” on the product page, in the cart and on your order) are produced, programmed or assembled to your specification after you order. As the Executive Regulations of the UAE Consumer Protection Law allow for goods made to the consumer’s specification (Cabinet Resolution No. 66 of 2023, Art. 34(10)), they cannot be cancelled online or returned for change of mind once the order is confirmed. If production has not started yet, contact us and we will cancel them for a full refund. This never affects your rights if such an item arrives defective or not as described.
• Backorder and pre-order items can be cancelled like any other item while they are waiting for stock — a long lead time is a perfectly good reason to cancel, never a reason for us to refuse.
• After dispatch an order can no longer be cancelled online. You may refuse the parcel at the door, or request a return from your order page once it is delivered; the Returns & Refund Policy above then applies (delivery and return-courier charges apply to change-of-mind returns only, never when the fault is ours).
• If we cancel: we may cancel an order, in whole or in part, where a payment fails or is flagged as fraudulent, stock turns out to be unavailable, or a clear pricing or listing error has occurred. We tell you by email and refund everything you paid for the affected items — delivery charge included — to your original payment method within 5 working days. You are never charged for anything we did not deliver.
• Questions or complaints: write to contactus@diykit.ae or call +971501253600; we aim to resolve every cancellation or refund query within 3 working days. If you are not satisfied with our answer, you may contact the UAE Ministry of Economy & Tourism consumer protection line on 800 1222 (phone or WhatsApp) or the consumer protection section of your emirate’s economic department.
• Your statutory rights: this policy is in addition to, and never limits, your rights under Federal Decree-Law No. 15 of 2020 on Consumer Protection, its Executive Regulations (Cabinet Resolution No. 66 of 2023) and Federal Decree-Law No. 14 of 2023 on Trading by Modern Technological Means.

• Available payment options are shown at checkout and may include COD/manual/card gateways based on configuration.
• Pricing is shown in AED unless otherwise stated. Taxes/fees are shown according to current settings.
• Promotional prices, coupons, and offers may have eligibility limits and expiry windows.
• In case of obvious pricing/data errors, orders may be paused and reconfirmed before fulfillment.
• For products marked "Ask for price," customers can submit RFQ/quote requests.

• To the maximum extent permitted by law, our total liability arising from or in connection with any order, however caused, shall not exceed the amount you paid for the specific product giving rise to the claim.
• We are not liable for indirect, incidental or consequential loss — including loss of profit, loss of data, loss of time, the cost of substitute goods, the failure of a project or deadline, damage to other equipment connected to our products, or any liability you incur toward a third party. Nothing in these policies excludes or limits liability that cannot lawfully be excluded or limited.
• Events beyond our control: we are not liable for delay or failure to perform caused by events outside our reasonable control, including component or supplier shortages, shipping and customs delays, courier disruption, power or internet failure, fire, flood, epidemic, strike, war, or any act of government.
• Governing law: these policies are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman, and the courts of Ajman have exclusive jurisdiction over any dispute.

For legal or policy clarifications, write to contactus@diykit.ae , or for sales enquiries sales@diykit.ae.

These are the operating policies of DIY KIT FZE LLC. For jurisdiction-specific compliance obligations, obtain legal review.

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