Policies & Legal Information

Privacy Policy

• We collect order/account information required to process purchases, support requests, and fraud checks.
• Personal data may include name, email, phone, delivery address, and order activity.
• We use this data for order fulfillment, customer support, service updates, and legal compliance.
• Payment card data is processed through payment gateways; sensitive card details are not stored by default in storefront records.
• We do not sell personal data. Data may be shared with logistics/payment/service providers only as needed to complete services.
• Customers can request account/profile updates and data-related support via email.

Terms & Conditions

• By using this website and placing orders, you agree to these policies and applicable local laws/regulations.
• Product listings, specifications, and availability may be updated without prior notice.
• Orders can be rejected/cancelled for fraud risk, payment failure, stock mismatch, pricing errors, or compliance reasons.
• Backorder-enabled products may have longer lead times as shown on product/checkout pages.
• Customers are responsible for providing correct shipping/contact details.
• Commercial resale, export, and restricted-use compliance remains the buyer's responsibility where applicable.

Shipping & Delivery Policy

• Shipping fee: AED 25.00.
• Free shipping threshold: AED 100.00.
• In-stock items are dispatched based on operational cut-off and courier schedule.
• Delivery windows are estimates and may vary by destination, customs checks, and courier constraints.
• Backorder items ship according to lead times shown during purchase.
• Split shipments may occur when some items are in stock and others are backordered.

Returns & Refund Policy

• Return request window: up to 7 day(s) from delivery/order date as configured.
• Returned products must generally be in original condition, with packaging and accessories where applicable.
• Opened, damaged, misused, or incorrectly wired electronics may be ineligible unless defective on arrival.
• A restocking fee may apply for non-defective returns (amount depends on condition/packaging).
• Return delivery charge: AED 25.00 (applies unless the item is defective/not working or incorrect).
• For defective/incorrect items, we cover return delivery and offer replacement or full refund based on availability.
• Refund method and processing time depend on payment method and gateway/bank processing.
• Once an order is shipped, outbound shipping charges are non-refundable unless return is due to seller error or confirmed defect.
• Handling/packing deductions may apply as per policy and approved return condition.
• Return status updates are provided through order/notification channels.

Cancellation Policy

• Customers may request cancellation before fulfillment/shipment, subject to processing status.
• Cancellations before shipment are free and refunded to the original payment method.
• Orders already fulfilled/shipped may not be cancellable and should follow return workflow instead.
• Once shipped, shipping charges are non-refundable.
• Custom or special-order/backorder items may have restricted cancellation after procurement begins.
• Approved cancellations are refunded per the refund policy and payment channel timeline.

Payment & Pricing Policy

• Available payment options are shown at checkout and may include COD/manual/card gateways based on configuration.
• Pricing is shown in AED unless otherwise stated. Taxes/fees are shown according to current settings.
• Promotional prices, coupons, and offers may have eligibility limits and expiry windows.
• In case of obvious pricing/data errors, orders may be paused and reconfirmed before fulfillment.
• For products marked "Price on request," customers can submit RFQ/quote requests.

Policy Contact