Policies & Legal Information

Privacy Policy

• We collect order/account information required to process purchases, support requests, and fraud checks.
• Personal data may include name, email, phone, delivery address, and order activity.
• We use this data for order fulfillment, customer support, service updates, and legal compliance.
• Payment card data is processed through payment gateways; sensitive card details are not stored by default in storefront records.
• We do not sell personal data. Data may be shared with logistics/payment/service providers only as needed to complete services.
• Customers can request account/profile updates and data-related support via email.

Terms & Conditions

• By using this website and placing orders, you agree to these policies and applicable local laws/regulations.
• Product listings, specifications, and availability may be updated without prior notice.
• Orders can be rejected/cancelled for fraud risk, payment failure, stock mismatch, pricing errors, or compliance reasons.
• Backorder-enabled products may have longer lead times as shown on product/checkout pages.
• Customers are responsible for providing correct shipping/contact details.
• Commercial resale, export, and restricted-use compliance remains the buyer's responsibility where applicable.

Shipping & Delivery Policy

• Shipping fee: AED 28.00.
• Free shipping threshold: AED 150.00.
• Remote area delivery: some addresses are a long way from our courier's network, and cost noticeably more to reach. Orders going to those areas carry an extra AED 22.00. It is shown on the order summary at checkout, before you pay — never added afterwards. Free delivery does not apply to these areas.
• Which areas count as remote? (23)

  Al Ain · Al Dhafra · Al Madam · Al Wagan · Dalma · Delma · Dhaid · Dibba · Ghayathi · Habshan · Hatta · Kalba · Khor Fakkan · Liwa · Madinat Zayed · Masafi · Mirfa · Mleiha · Remah · Ruwais · Sila · Sweihan · Tarif

  Matched against the delivery address you enter at checkout. If you are not sure whether yours is included, add it at checkout and the summary will tell you before you pay.
• In-stock items are typically dispatched within 24 hours (business days), subject to operational cut-off and courier schedule.
• Delivery windows are estimates and may vary by destination, customs checks, and courier constraints.
• Backorder items ship according to lead times shown during purchase.
• Split shipments: when some items are in stock and others are on backorder, you choose at checkout whether to wait and receive everything together, or have the in-stock items sent straight away with the rest to follow. Sending them separately means a second delivery, and the charge for it is shown next to the option before you choose. Orders that have reached the free delivery threshold pay nothing extra either way.

Returns & Refund Policy

• Return window: you can request a return up to 7 day(s) from the delivery date. Request it from your order page — select the items, pick a reason, and submit.
• Free returns (our fault): if an item is defective, dead on arrival, damaged during shipping, missing parts, or the wrong item was sent, the return courier is fully on us. You get a replacement or a full refund (including what you paid for delivery), based on availability.
• Change-of-mind returns: for working items returned by choice (changed mind, ordered the wrong item, no longer needed), a return courier fee of AED 28.00 — equal to our standard shipping fee — is deducted from your refund. The original delivery charge is not refunded.
• Every return is inspected. Approving your request means we arrange collection; the refund itself is confirmed after the item arrives back and is checked. This normally takes a few working days after pickup.
• If an item claimed as defective tests as fully working ("no fault found"), the return is treated as a change-of-mind return: the AED 28.00 courier fee is deducted, and a restocking deduction may apply — or the return may be declined and the item sent back to you. Please pick the reason honestly; it never costs you anything extra to do so.
• Condition matters: items should come back in original condition with packaging and accessories. Opened, misused, or incorrectly wired electronics may be refused or receive a reduced (partial) refund unless the fault is a genuine manufacturing defect.
• Restocking / handling deductions apply only to non-defective returns and depend on condition and packaging — they are shown to you in the refund breakdown, never silently applied.
• Change-of-mind limit: a change-of-mind request is only possible while the remaining refundable amount on the order is at least AED 28.00 (otherwise the courier fee would exceed your refund). Defect claims are never blocked by this limit.
• Refund timing: refunds go back to your original payment method; processing time depends on the payment gateway/bank (card refunds typically take several working days to appear).
• Full transparency: your refund always comes with an itemized breakdown — amount refunded, and any courier fee or deduction applied, with the reason stated. Track everything from your order page.

Cancellation Policy

• Customers may request cancellation before fulfillment/shipment, subject to processing status.
• Cancellations before shipment are free and refunded to the original payment method.
• Orders already fulfilled/shipped may not be cancellable and should follow return workflow instead.
• Once shipped, shipping charges are non-refundable.
• Custom or special-order/backorder items may have restricted cancellation after procurement begins.
• Approved cancellations are refunded per the refund policy and payment channel timeline.

Payment & Pricing Policy

• Available payment options are shown at checkout and may include COD/manual/card gateways based on configuration.
• Pricing is shown in AED unless otherwise stated. Taxes/fees are shown according to current settings.
• Promotional prices, coupons, and offers may have eligibility limits and expiry windows.
• In case of obvious pricing/data errors, orders may be paused and reconfirmed before fulfillment.
• For products marked "Ask for price," customers can submit RFQ/quote requests.

Policy Contact